Direct social assistance to families and individuals in need   Procedure Listen to the citizen Consideration of applications Definition of areas of intervention and type of aid Aid Delivery Means A/ Human resources Assistants Information agents A qualified team composed of social workers   B/ Physical Resources Administrative Tools - Information System A store Renewable various items Rolling stock How to benefit from Social Solidarity? Make a hand written request or send an e- mail. Being in need and low income. Supporting documents. The services available Immediate aid which can be in Aids in nature Consists of Immediate specific aids in case of Aid delivering Cash In kind In cash and in kind Food aid Clothing aid Medical equipment Orientation Death Accidents Fire accidents Flooding In general in all unpredictable situations Directly to the citizen Through TSSU representations